Last Updated: May 21, 2026

This Service Availability and Maintenance Policy is incorporated into and governed by the Buzix, Inc. Agreement and Terms of Service. By using Buzix, Inc. services, maintaining an active account, submitting payment, renewing service, or accessing the Buzix customer portal, you agree to this policy, the Agreement and Terms of Service, and all other incorporated Buzix policies.

This policy explains how Buzix, Inc. handles service availability, maintenance, outages, security events, third-party disruptions, and uptime-related expectations. This policy is not a guaranteed Service Level Agreement unless Buzix, Inc. separately agrees in writing to a specific service level, credit, or remedy.

Best-Effort Service Availability

Buzix, Inc. makes reasonable efforts to provide reliable hosting, email, DNS, control panel, and related services. However, Buzix, Inc. does not warrant or guarantee uninterrupted, error-free, delay-free, or completely secure service.

Internet services are inherently subject to outages, delays, routing problems, hardware failures, software failures, security events, maintenance, third-party provider issues, customer-side configuration problems, domain issues, DNS propagation, and circumstances beyond the control of Buzix, Inc.

No Guaranteed Uptime

Unless Buzix, Inc. separately provides a written agreement signed or expressly approved by Buzix, Inc. that states otherwise, Buzix does not provide a guaranteed uptime percentage, guaranteed response time, guaranteed resolution time, service credit, refund, penalty, or other compensation for service interruptions.

Any uptime estimate, historical uptime statement, monitoring result, status report, or general reliability statement is informational only and does not create a service guarantee, warranty, credit, refund right, or expanded liability.

Scheduled Maintenance

Buzix, Inc. may perform scheduled maintenance, upgrades, patches, replacements, migrations, security updates, configuration changes, software updates, hardware work, network work, or other maintenance when reasonably necessary.

Buzix, Inc. will make reasonable efforts to schedule maintenance in a way that minimizes disruption. When practical, Buzix may provide advance notice by email, customer portal notice, support ticket, website notice, or other reasonable method. However, advance notice may not always be possible.

Maintenance may affect websites, email, databases, FTP, control panel access, DNS-related services, SSL services, backups, or other hosting-related features.

Emergency Maintenance and Security Events

Buzix, Inc. may perform emergency maintenance or take emergency protective action without advance notice when needed to protect servers, networks, customers, upstream providers, IP reputation, data, or Buzix, Inc. itself.

Emergency actions may include, but are not limited to, blocking ports, restricting access, disabling services, suspending accounts, applying patches, changing configurations, disabling scripts, quarantining files, blocking IP addresses, limiting mail activity, or taking other reasonable protective steps.

Emergency security actions are not considered a breach of service, and Buzix, Inc. is not liable for damages, losses, business interruption, missed email, lost bids, lost revenue, lost profits, customer complaints, or other consequences caused by emergency maintenance or protective action.

Customer-Side Problems Are Not Outages

Problems caused by customer-side devices, customer software, local Internet providers, local networks, routers, firewalls, mail clients, outdated passwords, saved passwords, incorrect settings, customer scripts, customer websites, third-party plugins, DNS changes made outside Buzix, domain registrar issues, or customer-side security problems are not considered Buzix service outages.

Repeated failed POP3, IMAP, SMTP, webmail, cPanel, FTP, or other login attempts may trigger automatic firewall blocks or security restrictions. A firewall block caused by customer-side login failures, mail-client misconfiguration, saved outdated passwords, compromised devices, scripts, or third-party software is not considered server downtime.

Buzix, Inc. may assist in identifying the likely cause of such issues as a courtesy, but the customer remains responsible for correcting the underlying customer-side condition.

Email Delivery Limitations

Buzix, Inc. makes reasonable efforts to provide functioning mail services for hosted accounts. However, Buzix does not guarantee uninterrupted email access, instant email delivery, delivery to all outside providers, acceptance by all recipient systems, avoidance of spam filtering, or uninterrupted mail-client connectivity.

Email delivery may be affected by spam filters, blacklists, reputation systems, recipient mail servers, DNS records, authentication records, customer forwarding rules, autoresponders, mailbox limits, customer-side mail clients, local device problems, third-party providers, abuse events, or security restrictions.

DNS and Domain Limitations

DNS and domain services may be affected by propagation delays, registrar policies, registry issues, expired domains, incorrect nameservers, third-party DNS providers, WHOIS verification issues, customer changes, payment issues, or actions by registrars, registries, or other third parties.

Buzix, Inc. is not responsible for DNS or domain problems caused by third-party registrars, DNS providers, registry operators, customer-side changes, expired domains, incorrect domain contacts, or failure by the customer to respond to registrar or registry notices.

Third-Party Providers and Upstream Services

Buzix, Inc. may rely on third-party data centers, network providers, software vendors, control panel providers, license providers, payment processors, domain registrars, DNS providers, SSL providers, spam filtering systems, security vendors, and other outside services.

Buzix, Inc. is not responsible for outages, delays, restrictions, policy changes, security actions, billing issues, maintenance, data loss, or failures caused by third parties outside Buzix's direct control.

Monitoring and Outage Determination

Buzix, Inc. may use server logs, monitoring tools, support reports, provider notices, firewall logs, mail logs, DNS tests, network tests, and other technical information to determine whether a reported issue appears to be a Buzix-controlled service issue, a third-party issue, a customer-side issue, or normal Internet routing or propagation behavior.

A customer's inability to access a website, email account, control panel, FTP account, or other service from one location, device, IP address, mail client, browser, or Internet provider does not automatically establish that a Buzix server outage has occurred.

Customer Responsibilities

Customers are responsible for maintaining accurate contact information, monitoring service notices, maintaining independent backups, keeping software updated, securing passwords, configuring mail clients correctly, maintaining domain registrations, monitoring DNS settings, and promptly responding to support, billing, abuse, or security notices.

Customers are also responsible for having reasonable business continuity plans appropriate for their own business needs. This may include independent backups, alternate communication methods, redundant systems, alternate email access, and internal procedures for handling service interruptions.

No Business-Damages Responsibility

Buzix, Inc. is a hosting provider and is not responsible for the customer's business operations, bids, proposals, sales opportunities, customer relationships, deadlines, staffing, contracts, marketing, or internal procedures.

Buzix, Inc. is not liable for lost profits, lost revenue, lost bids, lost business opportunities, business interruption, loss of goodwill, missed email, delayed email, website downtime, customer complaints, third-party claims, or other indirect, incidental, special, consequential, exemplary, punitive, or commercial damages arising from outages, maintenance, service interruptions, security actions, customer-side problems, third-party problems, suspension, termination, or service restrictions.

Service Credits

Buzix, Inc. does not provide automatic service credits, refunds, charge reductions, penalties, or compensation for downtime, maintenance, interruptions, email delivery issues, DNS issues, third-party failures, customer-side problems, security restrictions, or other service-impacting events unless Buzix, Inc. agrees otherwise in writing.

Any courtesy credit, refund, extension, or adjustment offered by Buzix, Inc. in one situation does not create an obligation to provide the same or similar credit, refund, extension, or adjustment in the future.

Abuse, Security, and Resource Protection

Buzix, Inc. may restrict, throttle, disable, suspend, or terminate services when necessary to protect server stability, other customers, mail reputation, network reputation, security, backups, storage, CPU, memory, databases, mail systems, or other shared resources.

Actions taken to control spam, malware, phishing, brute-force attacks, excessive resource usage, compromised accounts, insecure scripts, repeated failed logins, or other abusive or risky activity are not considered service outages and do not create any right to compensation.

Backups and Data Availability

Customers are responsible for maintaining their own independent backups of websites, databases, email, files, scripts, applications, and configuration data. Any backup service or backup assistance provided by Buzix, Inc. is not a substitute for customer-maintained backups unless a separate written agreement specifically states otherwise.

Buzix, Inc. does not guarantee that backups will be complete, current, available, restorable, or free from corruption. Buzix, Inc. is not liable for loss of data, unavailable backups, incomplete backups, failed restores, deleted accounts, compromised accounts, or customer failure to maintain independent backups.

Relationship to Other Policies

This policy works together with the Agreement and Terms of Service, Billing Policy, Abuse Policy, Support Policy, Privacy Policy, Limitation of Liability Policy, and any other incorporated Buzix policies. If there is a conflict between this policy and the Agreement and Terms of Service, the Agreement and Terms of Service will control unless Buzix, Inc. states otherwise in writing.

Policy Acceptance and Revisions

Buzix, Inc. may require customers to accept the current Agreement and Terms of Service, Service Availability and Maintenance Policy, Support Policy, Billing Policy, Abuse Policy, Privacy Policy, Limitation of Liability Policy, or other incorporated policies before submitting support tickets, making payments, renewing services, accessing the customer portal, or continuing service.

Buzix, Inc. may track policy acceptance by customer ID, user ID, timestamp, IP address, policy version, browser information, or other reasonable records. Continued use of Buzix services after a policy update constitutes acceptance of the updated policy.

Governing Law and Venue

Disputes relating to this policy are governed by the Governing Law and Venue provisions of the Buzix, Inc. Agreement and Terms of Service.