Last Updated: May 21, 2026

The following policies govern the use of Buzix, Inc. services. These policies are incorporated into and governed by the Buzix, Inc. Agreement and Terms of Service. Customers are responsible for reviewing and complying with the current versions of these policies.

Master Agreement

Agreement / Terms of Service
The main agreement governing Buzix, Inc. services, customer responsibilities, support boundaries, incorporated policies, service restrictions, and general terms of use.

Support and Service Policies

Support Policy
Defines what Buzix support includes, what is outside the scope of hosting support, customer-side responsibilities, mail-client support limits, firewall block handling, and support conduct requirements.

Service Availability and Maintenance Policy
Explains service availability expectations, scheduled maintenance, emergency maintenance, security events, uptime limitations, third-party issues, and why this policy is not a guaranteed SLA unless Buzix separately agrees in writing.

Customer Conduct and Account Policies

Abuse Policy
Covers prohibited use, spam, mail abuse, resource abuse, firewall blocks, compromised accounts, malware, phishing, security enforcement, and customer responsibility for activity under their account.

Billing Policy
Covers invoices, payments, late fees, suspension, termination, chargebacks, refunds, cancellations, authorized contacts, delinquent accounts, and billing dispute procedures.

Legal and Privacy Policies

Limitation of Liability Policy
Defines liability limits, excluded damages, no guarantee of uninterrupted service, customer-side responsibility, third-party limitations, and the maximum liability cap.

Privacy Policy
Explains what information Buzix collects, how information is used, server and security logs, payment information, support records, policy acceptance records, third-party sharing, and customer privacy responsibilities.

Policy Acceptance

Buzix, Inc. may require customers to accept the current Agreement and Terms of Service and incorporated policies before submitting support tickets, making payments, renewing services, accessing the customer portal, or continuing service.

Buzix, Inc. may record policy acceptance information, including customer ID, user ID, timestamp, IP address, policy version, browser information, or other reasonable records needed to document acceptance.

Policy Revisions

Buzix, Inc. may update these policies from time to time. The version posted on the Buzix website or within the Buzix customer portal is the current version unless otherwise stated. Continued use of Buzix services after a policy update constitutes acceptance of the updated policies.

Governing Law and Venue

Disputes relating to this policy are governed by the Governing Law and Venue provisions of the Buzix, Inc. Agreement and Terms of Service.