Last Updated: May 21, 2026

This Billing Policy is incorporated into and governed by the Buzix, Inc. Agreement and Terms of Service. By using Buzix, Inc. services, maintaining an active account, submitting payment, renewing service, or accessing the Buzix customer portal, you agree to comply with this Billing Policy, the Agreement and Terms of Service, and all other incorporated Buzix policies.

This Billing Policy explains how invoices, payments, renewals, late fees, suspensions, terminations, cancellations, refunds, billing disputes, chargebacks, and customer account responsibilities are handled. Buzix, Inc. may update this policy from time to time. The version posted on the Buzix website or within the Buzix customer portal is the current version unless otherwise stated.

Billing Department Contact Information

If you have questions about invoices, payments, billing status, cancellations, account ownership, or payment methods, please contact the Billing Department by opening a support ticket directed to the Billing Department.

Billing requests, disputes, cancellation requests, and account ownership questions must be submitted in writing through an authorized account contact. Verbal requests, informal messages, or requests from unauthorized persons may not be accepted.

Customer Responsibility for Billing

Customers are responsible for knowing their service renewal dates, invoice due dates, billing cycle, payment method, account balance, and contact information. Failure to receive an email notice, invoice reminder, suspension notice, or other communication does not waive payment obligations or prevent late fees, suspension, or termination.

Customers are responsible for keeping their billing contact information, email address, payment method, and authorized contacts current in the Buzix customer portal. Buzix, Inc. is not responsible for missed invoices, missed notices, service suspension, termination, data loss, business interruption, lost revenue, lost bids, or other consequences caused by outdated contact information, expired payment methods, failed payments, spam filtering, email delivery problems, or lack of customer monitoring.

Payments

Your payment schedule depends on the hosting plan, billing cycle, domain service, add-on service, or other service you have selected. Invoices are normally generated and sent by email before the due date. The timing of invoice generation may vary by service or billing cycle.

All payments must be made in United States dollars. Services are billed in advance unless otherwise stated in writing by Buzix, Inc. Payment must be received and fully processed by the due date to keep the account in good standing.

Buzix, Inc. may refuse, reverse, or return a payment when necessary due to fraud risk, chargeback history, account ownership concerns, payment processor rules, suspected unauthorized use, or other reasonable business or security concerns.

Payment by PayPal

Buzix accepts certain payments through PayPal, subject to availability and Buzix, Inc. approval. PayPal payments may include eCheck, account balance, and credit card payments depending on PayPal's rules and the customer's PayPal account.

Customers who use PayPal subscriptions or recurring PayPal payments are responsible for managing, updating, or cancelling those recurring payments directly through PayPal. Cancelling Buzix service does not automatically cancel a PayPal subscription unless PayPal or Buzix confirms that the recurring payment has been cancelled.

PayPal payments may be subject to PayPal processing delays, eCheck clearing times, fraud reviews, or other restrictions. A payment is not considered fully received until it has cleared and is available to Buzix, Inc.

Credit Cards

Buzix accepts credit card payments through its online payment portal using an approved payment gateway. Hosting accounts initially set up with a credit card may be enrolled in recurring credit card billing unless otherwise stated or disabled.

Customers may update credit card information through their MyBuzix customer portal. Credit card information is processed through third-party payment systems and is not stored directly on Buzix servers.

Customers are responsible for ensuring that credit card information is current, valid, authorized, and able to process payment. Expired cards, declined transactions, insufficient funds, issuer restrictions, fraud holds, address mismatches, or processor errors may result in non-payment, late fees, suspension, or termination.

If you have questions about a credit card charge, contact Buzix, Inc. through the Billing Department before disputing the charge with your credit card company.

Taxes, Fees, and Third-Party Charges

Customers are responsible for all applicable taxes, payment processing charges, bank fees, currency conversion charges, chargeback fees, returned payment fees, domain registry fees, third-party service fees, and other charges associated with their services unless Buzix, Inc. states otherwise in writing.

If a customer claims tax-exempt status, the customer is responsible for providing valid tax-exempt documentation before the invoice is paid. Buzix, Inc. is not required to retroactively adjust taxes or fees after payment unless required by law.

ACH, Credit Card, and PayPal Payments

Buzix, Inc. currently accepts payment by ACH/bank payment, credit card, and PayPal only, unless Buzix, Inc. agrees in writing to another payment method. Buzix, Inc. does not accept checks, cash, or money orders as standard payment methods.

All payments must be made in United States dollars. Services are not considered paid until funds are received, cleared, and accepted by Buzix, Inc.

ACH/bank payments may require additional processing time and are not considered paid until funds have cleared and are accepted by Buzix, Inc. Failed, returned, reversed, rejected, or disputed ACH payments may result in returned payment fees, administrative fees, suspension, or loss of eligibility to use ACH payment methods.

Credit card payments may be subject to a credit card processing surcharge where permitted by applicable law, card network rules, and payment processor requirements.

PayPal payments are subject to PayPal's processing rules, funding source rules, dispute procedures, and account requirements. A PayPal payment is not considered fully received until it has cleared and is available to Buzix, Inc.

Available payment methods may vary by customer, service type, account status, billing history, fraud risk, payment processor availability, and Buzix, Inc. approval. Buzix, Inc. may add, remove, restrict, or discontinue payment methods at its discretion.

Stored Payment Methods and Automatic Payments

Buzix, Inc. may allow customers to store approved payment methods for automatic recurring payments through supported third-party payment processors. Available automatic payment methods may include ACH/bank payment, credit card, PayPal, or other approved methods offered through the Buzix customer portal.

For ACH/bank payments processed through Stripe or another approved third-party payment processor, customer bank account information is processed and stored by the payment processor, not directly on Buzix, Inc. servers. Buzix, Inc. may store transaction records, payment method tokens or references, invoice history, payment status, and related billing records, but does not store full customer bank account numbers in its local systems.

ACH/bank payments may be used for one-time or automatic recurring payments when supported by the payment processor and authorized by the customer. ACH payments may take several business days to process and are not considered fully paid until funds have cleared and are accepted by Buzix, Inc.

Failed, returned, reversed, rejected, or disputed ACH payments may result in returned payment fees, administrative fees, suspension, or loss of eligibility to use ACH or automatic payment methods.

Credit card payments may be subject to a credit card processing surcharge where permitted by applicable law, card network rules, and payment processor requirements. Customers may avoid the credit card surcharge by using an available ACH/bank payment method where offered by Buzix, Inc.

Late Payments

Payments are due by 11:59 PM Eastern Time on the invoice due date unless otherwise stated on the invoice or agreed to in writing by Buzix, Inc. Buzix, Inc. may provide a grace period, but any grace period is a courtesy and does not waive the due date or the customer's payment obligation.

Late payments may be subject to the following:

• Accounts not paid by 11:59 PM Eastern Time on the fifth day after the invoice due date may incur a $10.00 late fee.
• Accounts not paid by 11:59 PM Eastern Time on the tenth day after the invoice due date may be suspended.
• Accounts that remain unpaid may be terminated, including on or after the last Friday of the month, at Buzix, Inc.'s discretion.

Late payments on suspended accounts may be reviewed before reactivation. Payment after suspension does not guarantee immediate reactivation, and Buzix, Inc. may require review, identity verification, account cleanup, payment confirmation, or payment of additional fees before restoring service.

Fees

Various fees may apply, including but not limited to:

• Late payment fee: $10.00
• Reactivation fee: $25.00
• Credit card chargeback fee: $25.00
• Returned payment, failed payment, or NSF-related fees when applicable.
• Administrative fees for unusual account recovery, billing research, or collection-related work when applicable.

Buzix, Inc. may update fees from time to time. Fees are not penalties; they are intended to offset administrative costs, processing costs, support time, payment processor charges, account review, and service disruption caused by late payments, failed payments, disputes, or account reactivation.

Chargebacks and Payment Disputes Through Banks or Card Issuers

Customers agree to contact Buzix, Inc. in writing through the Billing Department before initiating a credit card chargeback, PayPal dispute, bank dispute, or other third-party payment reversal.

If a customer initiates a chargeback, payment reversal, PayPal dispute, bank dispute, or similar action, Buzix, Inc. may immediately suspend all services associated with the customer account, including hosting, email, DNS, domain-related services, support access, and customer portal access.

A chargeback fee and any processor, bank, or administrative fees may be added to the account. Customers with a history of chargebacks, returned payments, failed payments, or payment disputes may lose the ability to pay by credit card, PayPal, or other selected payment methods.

Buzix, Inc. may refuse future service, require prepayment, require verified payment methods, or require written authorization before restoring service after a chargeback or payment dispute.

Paid Support, Administrative Fees, and Special Work

Buzix, Inc. may charge additional fees for work outside standard hosting support, including but not limited to customer-side troubleshooting, mail-client assistance, local device issues, website repair, script repair, malware cleanup, DNS work outside Buzix-controlled DNS, account recovery, data restoration, migration assistance, emergency work, excessive support requests, repeated unblock requests, or repeated problems caused by unresolved customer-side conditions.

Paid support, administrative work, special support, or consulting may require advance approval, prepayment, written authorization, or acceptance of a quoted fee before work begins. Buzix, Inc. is not required to perform work outside standard hosting support.

Fees for paid support, administrative work, or special support are non-refundable once the work has been performed, regardless of whether the customer achieves a desired business result, software result, email-client result, website result, or third-party outcome.

Unless otherwise agreed in writing, paid support and special support are billed at $150.00 per hour with a one-hour minimum. After the first hour, time may be billed in thirty-minute increments. Emergency, after-hours, weekend, or expedited work may be billed at $225.00 per hour with a one-hour minimum. Administrative research, account review, billing research, log review, or dispute-related work outside normal support may be subject to a $75.00 minimum administrative fee.

Buzix, Inc. may require prepayment, written approval, or acceptance of a quoted fee before performing paid support, emergency work, administrative work, special support, data restoration, malware cleanup, migration work, customer-side troubleshooting, or work outside standard hosting support.

Billing Dispute Resolution

Billing disputes must be submitted in writing through a support ticket directed to the Billing Department. The dispute must include the invoice number, charge date, service involved, amount in dispute, and a clear explanation of the issue.

Buzix, Inc. will make reasonable efforts to research and respond to billing disputes within 10 business days. Complex disputes, payment processor issues, account ownership issues, domain registry issues, or third-party service issues may require additional time.

Charges that become due during the dispute review process remain the customer's responsibility unless Buzix, Inc. agrees otherwise in writing. Opening a billing dispute does not automatically suspend due dates, prevent late fees, stop automatic billing, prevent suspension, or waive payment obligations.

Account Suspension

Account suspension may affect all aspects of hosting and related services, including websites, email, databases, FTP, control panel access, DNS-related services, scripts, cron jobs, backups, and support access. Suspension may make services inaccessible to the customer, the public, or both.

Buzix, Inc. may suspend services for non-payment, failed payment, chargeback, billing dispute, account ownership dispute, violation of policies, abuse, security risk, unsupported or unsafe activity, or other reasonable business or operational reason.

When payments are brought current, Buzix, Inc. will make reasonable efforts to restore service if the account remains eligible for restoration. Restoration is not guaranteed if the account has been terminated, deleted, compromised, involved in abuse, subject to chargeback, or otherwise determined to present unacceptable risk.

Buzix, Inc. is not liable for lost revenue, lost bids, lost profits, business interruption, missed email, website downtime, search engine ranking changes, third-party penalties, loss of data, or other damages arising from account suspension.

Account Termination

Account termination is permanent cancellation of service. Termination may result in deletion of websites, email, databases, files, DNS zones, backups, logs, account settings, and other data. Terminated services may not be recoverable.

Buzix, Inc. may terminate services for non-payment, repeated late payment, chargeback, abuse, security risk, violation of policies, failure to cooperate, excessive support burden, unlawful activity, or other reasonable business or operational reason.

Termination does not excuse pre-existing payment obligations. Outstanding balances, fees, chargeback costs, reactivation fees, collection costs, or other amounts owed must be paid before a customer may establish new service or restore eligible services.

Buzix, Inc. is not liable for losses, damages, business interruption, lost profits, lost bids, missed email, loss of data, or third-party claims resulting from account termination.

Changing Your Hosting Plan

Plan changes, upgrades, downgrades, add-ons, and removals may be subject to review, availability, billing adjustment, technical compatibility, and Buzix, Inc. approval.

A customer's selected plan remains effective until the end of the current billing cycle unless Buzix, Inc. agrees otherwise in writing. No refunds, prorated credits, or carryover credits will be issued for downgrades, cancellations, unused resources, or early changes before the end of a billing cycle unless Buzix, Inc. states otherwise in writing.

Cancellation Requests

Customers who wish to cancel service must submit a written cancellation request through the Buzix customer portal or by support ticket from an authorized account contact. The request must clearly identify the service, domain, hosting account, or product to be cancelled.

Simply deleting files, removing a website, changing DNS, transferring a domain, disabling email, stopping use of the service, or failing to pay an invoice does not constitute a valid cancellation request.

To avoid renewal charges, cancellation requests should be submitted before the next billing cycle begins. For monthly services, cancellation should be submitted before the next renewal invoice is due. For annual or longer-term services, cancellation should be submitted before renewal. Buzix, Inc. may require cancellation notice before the 15th day of the final month of service for certain services.

Customers are responsible for downloading or backing up any files, email, databases, logs, or other data before cancellation. Buzix, Inc. is not responsible for preserving data after cancellation or termination unless required by a separate written agreement.

Refunds

Within the first 30 days of initial service: Accounts in good standing that are cancelled within the first thirty (30) days of initial service may receive a refund of eligible hosting account fees, minus setup fees, domain fees, third-party fees, add-on fees, overage fees, payment processing fees, administrative fees, or other non-refundable charges.

After the first 30 days of service: No refunds are provided after the first thirty (30) days unless Buzix, Inc. agrees otherwise in writing. Prepaid monthly, annual, multi-year, add-on, domain, licensing, third-party, and special-order services are not refundable unless Buzix, Inc. states otherwise in writing.

Refund eligibility requires the account to be in good standing and not subject to abuse, chargeback, policy violation, fraudulent activity, excessive resource use, security risk, or unpaid balance.

Refunds, when approved, will normally be issued to the original payment method when possible. Processing times may vary depending on the payment processor, bank, PayPal, card issuer, or other third party.

Domains, Licenses, and Third-Party Services

Domain registrations, domain renewals, SSL certificates, software licenses, control panel licenses, third-party services, and other externally provided services may be non-refundable once ordered, renewed, activated, provisioned, or paid to the third-party provider.

Customers are responsible for monitoring domain expiration dates, renewal notices, registrar requirements, DNS settings, WHOIS contact information, and third-party service terms. Buzix, Inc. is not responsible for domain loss, failed renewal, DNS misconfiguration, third-party suspension, registry action, registrar policies, or consequences caused by inaccurate customer information or failure to respond to notices.

Delinquent Accounts and Collections

Accounts not paid in full after suspension, termination, cancellation, or failed payment may be considered delinquent. Delinquent accounts may be referred to collections, reported to appropriate agencies, or pursued through other lawful means.

Customers are responsible for outstanding balances, late fees, reactivation fees, chargeback fees, collection costs, reasonable attorney fees when applicable, and other costs incurred in collecting amounts owed, to the extent permitted by law.

To the fullest extent permitted by law, customer agrees to pay reasonable collection costs, administrative costs, court costs, chargeback costs, and attorney fees incurred by Buzix, Inc. in collecting unpaid amounts or enforcing payment obligations.

Your Customer Information

Buzix accounts require a registered account owner and current contact information. Customers must maintain accurate name, company name if applicable, mailing address, email address, telephone number, billing contact, technical contact, and authorized user information.

If contact information is missing, outdated, unverifiable, disputed, or inaccurate, Buzix, Inc. may suspend or restrict the account until accurate information and account authorization are provided.

Buzix, Inc. may rely on the contact information and authorized users listed in the Buzix customer portal. Customers are responsible for removing former employees, webmasters, designers, contractors, agencies, consultants, or other persons who should no longer have access.

Webmasters, Designers, Contractors, and Additional Contacts

Webmasters, designers, contractors, agencies, consultants, IT providers, employees, family members, and other third parties may contact Buzix, Inc. on behalf of a customer only if they are authorized on the customer's account or Buzix, Inc. receives acceptable written authorization from the account owner or registered contact.

To add authorized contacts, use the MyBuzix customer portal under Contacts/Sub-Accounts, or submit a written request from the registered account contact. Buzix, Inc. may refuse to discuss billing, account ownership, service changes, passwords, cancellation, or private account information with unauthorized persons.

The account owner remains responsible for all services, charges, instructions, actions, and requests made by authorized contacts until those contacts are removed or restricted.

Support Access and Billing Restrictions

Buzix, Inc. may restrict support, billing changes, service changes, cancellation requests, or account access when there is an unpaid balance, chargeback, ownership dispute, identity concern, abuse issue, security risk, or unauthorized contact.

Buzix, Inc. may require payment, identity verification, account owner approval, updated contact information, or policy acceptance before processing certain billing or support requests.

No Guarantee of Continuous Service

Buzix, Inc. makes reasonable efforts to provide reliable hosting and related services, but does not guarantee uninterrupted service, uninterrupted email delivery, continuous website availability, continuous control panel access, or uninterrupted access to any specific feature, system, server, or third-party service.

Billing status, non-payment, failed payments, security restrictions, abuse enforcement, maintenance, account review, customer-side configuration problems, third-party outages, domain issues, DNS problems, or payment processor problems may affect service access.

Limitation of Liability

Buzix, Inc. is not liable for lost profits, lost revenue, lost bids, lost business opportunities, business interruption, loss of goodwill, loss of data, missed email, website downtime, search engine ranking changes, third-party penalties, customer-side software problems, local device problems, mail-client configuration problems, payment failures, suspensions, terminations, billing disputes, chargebacks, or other indirect, incidental, special, consequential, exemplary, or punitive damages.

Any liability of Buzix, Inc. related to billing, payment, suspension, termination, cancellation, refund, or service access is limited as provided in the Buzix, Inc. Agreement and Terms of Service and the incorporated Limitation of Liability policy.

Policy Acceptance and Revisions

Buzix, Inc. may require customers to accept the current Agreement and Terms of Service, Billing Policy, Abuse Policy, Limitation of Liability policy, Privacy Policy, Support Policy, or other incorporated policies before submitting support tickets, making payments, renewing services, accessing the customer portal, or continuing service.

Buzix, Inc. may track policy acceptance by customer ID, user ID, timestamp, IP address, policy version, or other reasonable records. Continued use of Buzix services after a policy update constitutes acceptance of the updated policy.

Governing Law and Venue

Disputes relating to this policy are governed by the Governing Law and Venue provisions of the Buzix, Inc. Agreement and Terms of Service.

Credit Card Processing Surcharge

Buzix, Inc. may add a credit card processing surcharge to payments made by credit card. Unless otherwise stated at the time of payment, the surcharge is 3.0% of the credit card transaction amount.

This surcharge is intended to offset credit card processing costs, including card-not-present processing costs, gateway fees, transaction fees, and related payment processing expenses. The surcharge will not exceed the amount permitted by applicable law, card network rules, or Buzix, Inc.'s payment processor requirements.

No credit card surcharge will be applied to debit card transactions where prohibited by applicable law, card network rules, or payment processor rules.

Customers may avoid the credit card surcharge by using an available non-credit-card payment method, if offered by Buzix, Inc., such as ACH, eCheck, check, or another approved payment method.

Buzix, Inc. may change, remove, waive, or adjust credit card surcharges at any time as payment processing costs, processor rules, card network rules, or applicable laws change.