Billing Department Contact Information:
If you have questions about your invoices or billing account, please contact our Billing Department by opening a Support ticket directed to the Billing Department.
Your account payment schedule depends on the hosting plan you've chosen. Invoices for your next billing period will be generated and sent via email approximately two weeks before the due date.
Payment by PayPal:
Buzix accepts credit card payments through our online payments portal using the Authorize.net gateway. All hosting accounts initially set up with a credit card are automatically enrolled in recurring credit card payments. You can update your credit card details at any time through your MyBuzix account portal. Your credit card information is not stored on our servers.
If you have questions about your credit card billing, please contact us before disputing charges with your credit card company.
Other Payment Methods:
Buzix currently accepts payments via credit card and PayPal only. All payments must be made in US dollars.
Payments are due by 11:59 pm EST on the invoice date. You have a five-day grace period for your payment to be received. Late payments will be subject to the following:
- Accounts not paid by 11:59 pm EST on the 5th day after the invoice due date will incur a $10.00 late fee.
- Accounts not paid by 11:59 pm EST on the 10th day after the invoice due date will be suspended.
- Accounts not paid by 11:59 pm EST on the last Friday of any month will be terminated.
*Late payments on suspended accounts will be reviewed before reactivation.
Various fees may apply:
- Late payment fee: $10.00
- Re-Activation Fee: $25.00
- Credit Card Charge-backs: $25.00
If you initiate a charge-back, we will immediately suspend all services for your account, and the charge-back fee and/or NSF fee will be added to your account. Note: Customers with a history of charge-backs or NSF fee assessments may lose the option of paying by credit card or check.
We accept billing disputes in writing only. Please submit a full description of your dispute to our support desk directed to the billing department. We will aim to research and respond to your inquiry within 10 business days. Charges incurred during the resolution process are your responsibility.
An account suspension affects all aspects of your hosting, making services inaccessible. When payments are brought current, we will restore service.
If your account is terminated, it is permanently canceled. You must not only delete the site from cPanel but also submit a support ticket explaining the terminated sites. This process cannot be reversed. Termination does not excuse pre-existing payment obligations, which must be paid before establishing a new account. Buzix, Inc. is not liable for any losses resulting from account termination.
Changing or Ending Your Hosting Plan
Your chosen plan remains effective until the end of the billing cycle. If you wish to change or cancel your hosting plan, do so at the end of the billing cycle. No refunds or carryover credit will be issued for changes or cancellations before the billing cycle's end.
Within the first 30 days of service: Accounts in good standing canceled within the first thirty (30) days of service will receive a full refund of all account fees, minus any set-up fees.
After the first 30 days of service: No refunds are provided after 30 days. To cancel, you must send written notice before the 15th day of the final month of your service, with full payment up to that time.
Accounts not paid in full within 30 days after the termination of services may be subject to our collections process. Delinquent accounts presented for collections may affect your credit rating.
Your Customer Information
Buzix accounts require a registered contact person. If none is assigned, the account may be suspended until contact information is provided. Keep your contact information current to avoid disruptions in service.
Webmasters, Designers, and Additional Contacts
Indirect customers must have written authorization from the account's contact person before contacting us. To add authorized contacts, use your MyBuzix account under "Contacts/Sub-Accounts."