Last Updated: May 21, 2026

This Abuse Policy is incorporated into and governed by the Buzix, Inc. Agreement and Terms of Service. By using Buzix, Inc. services, you agree to comply with this Abuse Policy, the Agreement and Terms of Service, and all other applicable Buzix policies.

This Abuse Policy is intended to protect the security, stability, reputation, and lawful operation of Buzix, Inc. servers, networks, customers, and third-party service providers. Buzix, Inc. reserves the right to investigate, suspend, restrict, disable, or terminate any account, service, script, mailbox, domain, process, connection, or resource that violates this policy or threatens the normal operation of Buzix services.

Buzix, Inc. may take action with or without prior notice when necessary to protect servers, networks, other customers, third parties, or Buzix, Inc. itself. No refund or service credit will be issued for any suspension, restriction, termination, or other action caused by a violation of this policy, the Agreement and Terms of Service, or any incorporated policy.

General Prohibited Use

Customers may not use Buzix, Inc. services for unlawful, abusive, harmful, deceptive, disruptive, or malicious purposes. Prohibited use includes, but is not limited to, hosting, transmitting, linking to, distributing, advertising, enabling, or supporting content, software, services, or activity that Buzix, Inc. determines to be abusive, unlawful, harmful, or likely to create risk for Buzix, Inc., its customers, its upstream providers, or third parties.

Buzix, Inc. is not required to make the same decision in every case and may consider the severity, frequency, risk, intent, customer history, impact on other users, and impact on Buzix systems or third-party networks when deciding what action to take.

Customer Responsibility

Customers are responsible for all activity that occurs under their hosting account, domain, website, mailbox, FTP account, database, script, application, control panel login, or other service, whether the activity is authorized by the customer or caused by compromise, misconfiguration, outdated software, weak passwords, malware, insecure scripts, third-party plugins, or local device problems.

Customers are responsible for maintaining secure passwords, keeping website software updated, securing contact forms and scripts, configuring mail clients correctly, monitoring account usage, and promptly responding to security or abuse notices. Failure to maintain secure software, passwords, mail settings, or account practices may result in restrictions, suspension, or termination.

Email Abuse and Mail System Misuse

Customers may not use Buzix, Inc. services to send, relay, facilitate, or enable spam, unsolicited bulk email, phishing email, fraudulent messages, malware, mail bombs, abusive autoresponders, forged messages, or any email activity that damages or risks damaging the reputation of Buzix servers, IP addresses, domains, or upstream providers.

Prohibited email activity includes, but is not limited to:

• Sending unsolicited bulk email or commercial email without proper consent.
• Using purchased, harvested, rented, scraped, or improperly obtained mailing lists.
• Sending phishing messages, fraudulent notices, fake invoices, malware links, or deceptive email.
• Forging headers, sender addresses, reply-to addresses, or domain identity.
• Using insecure contact forms, scripts, plugins, or applications that allow spam submission.
• Operating open relays, insecure mail scripts, or compromised mail accounts.
• Sending mail that causes blacklisting, excessive complaints, bounce storms, or reputation damage.
• Using Buzix services to support spam sent from another provider or network.

Buzix, Inc. may suspend or restrict mail sending, mail receiving, mailbox login, SMTP access, POP3/IMAP access, forwarding, scripts, or the entire hosting account if email abuse, compromise, excessive failures, reputation risk, or mail system misuse is detected.

Mail Client Configuration and Authentication Abuse

Customers are responsible for correctly configuring their own email software, devices, local networks, passwords, and third-party applications. This includes, but is not limited to, Outlook, Apple Mail, mobile phones, tablets, scanners, printers, CRM software, website scripts, and any other system that connects to Buzix mail services.

Repeated failed POP3, IMAP, SMTP, webmail, cPanel, FTP, or other authentication attempts may be treated as abusive or potentially hostile activity, even when caused by a customer's own device, software, outdated password, saved password, misconfiguration, malware, or third-party application.

Buzix, Inc. security systems, including firewalls and login failure detection systems, may automatically block IP addresses, restrict access, or trigger other protective actions after repeated failed login attempts or other suspicious activity. Such blocks are security actions, not evidence of a server outage.

Buzix, Inc. may provide reasonable courtesy guidance regarding email settings, but customers are responsible for correcting problems on their own computers, phones, tablets, mail clients, routers, networks, and third-party systems. Buzix, Inc. is not responsible for customer-side mail client troubleshooting, local device repair, software configuration, data loss, missed messages, business interruption, lost bids, or damages arising from customer-side configuration issues or repeated authentication failures.

Repeated Failed Authentication

Repeated failed POP3, IMAP, SMTP, webmail, cPanel, FTP, or other authentication attempts may be treated as abusive, suspicious, or potentially hostile activity, even when caused by a customer's own device, mail client, script, saved password, or third-party application.

Buzix, Inc. may block, restrict, suspend, or deny further access when repeated failed authentication continues after notice to the customer. Buzix, Inc. is not required to continue repeated manual unblocks where the customer has not corrected the underlying cause.

Firewall Blocks and Security Restrictions

Buzix, Inc. uses security tools, firewalls, login monitoring, abuse detection, spam prevention, malware scanning, and other protective systems to help protect servers and customer accounts. These systems may block or restrict access based on failed logins, suspicious behavior, abusive traffic, excessive connections, malware activity, port scans, brute-force attempts, mail abuse, or other risk indicators.

A firewall block, login restriction, mail restriction, or temporary access limitation may occur automatically and may affect one IP address, multiple IP addresses, one service, multiple services, or an entire account. Buzix, Inc. may remove a block as a courtesy when appropriate, but repeated blocks caused by the same customer-side condition may require the customer to correct the underlying cause before access is restored or continued.

Customers may be required to change passwords, update mail clients, disable old devices, remove saved passwords, repair infected systems, update software, hire qualified local IT support, or take other corrective action before Buzix, Inc. will continue repeated unblock requests.

Harassment and Abusive Communications

Harassment, threats, intimidation, abusive language, excessive or unreasonable ticket activity, repeated demands, hostile communications, or misuse of Buzix support channels is prohibited. Sending a single unwelcome message may be considered harassment depending on the circumstances. If a recipient asks you to stop contacting them, you must stop.

Buzix, Inc. may limit, suspend, or terminate support access for customers who abuse staff, overwhelm support channels, refuse reasonable troubleshooting steps, repeatedly misrepresent issues, or use support communications to threaten improper claims, business damages, lost bids, chargebacks, complaints, or legal action without a reasonable factual basis.

Server Abuse

Any attempt to undermine, attack, overload, compromise, interfere with, or cause harm to any Buzix, Inc. server, network, customer, service, system, account, or third party is strictly prohibited. Unauthorized use of accounts, computers, scripts, mail systems, networks, or credentials may result in immediate action.

Depending on the severity and risk, Buzix, Inc. may issue a warning, disable the offending script or service, suspend part of an account, suspend the entire account, terminate service, preserve evidence, report activity to upstream providers or law enforcement, or pursue civil or criminal remedies.

Prohibited Content and Activity

A hosting account, website, domain, mailbox, script, database, or service may be suspended or terminated upon discovery if it is used to host, publish, transmit, distribute, link to, advertise, enable, or support any of the following:

• Content or activity that is illegal under applicable law.
• Fraud, phishing, identity theft, credit card fraud, impersonation, or deceptive activity.
• Malware, viruses, worms, Trojan horses, ransomware, spyware, botnets, or malicious code.
• Denial-of-service attacks, mail bombing, flooding, port scanning, brute-force attacks, or network abuse.
• Instructions, tools, or services primarily designed to compromise systems, accounts, networks, or software.
• Pirated software, stolen license keys, cracking tools, serial numbers, circumvention tools, or copyright-infringing downloads.
• Material that exploits, abuses, sexualizes, or endangers minors.
• Threats of violence, incitement to violence, or promotion of physical harm against any person or group.
• Content that Buzix, Inc. determines to create unacceptable legal, security, operational, reputational, or network risk.
• Ponzi schemes, pyramid schemes, fraudulent investment activity, or other deceptive business practices.
• Services or software designed to send spam, harvest addresses, bypass abuse controls, or evade security systems.
• Activity that disrupts or interferes with the use of Buzix services by other customers.

Resource Abuse

Shared hosting services are shared environments. Customers may not use server resources in a manner that degrades service, overloads systems, disrupts other customers, creates instability, or places unreasonable demands on CPU, memory, disk I/O, database connections, mail queues, network capacity, backup systems, or other shared resources.

Resource abuse may include, but is not limited to:

• Excessive CPU, memory, disk, database, or bandwidth usage.
• Runaway scripts, cron jobs, bots, crawlers, or background processes.
• Excessive PHP, CGI, Perl, Python, Node, database, SMTP, POP3, IMAP, FTP, or HTTP activity.
• Large mail queues, bounce storms, autoresponder loops, or excessive forwarding.
• Unoptimized databases, insecure plugins, outdated CMS software, or compromised scripts.
• File storage, backup storage, media storage, or archive storage unrelated to normal website operation.
• Any usage pattern that threatens server stability, performance, reputation, or security.

If resource abuse is detected, Buzix, Inc. may, with or without notice, disable the offending process, script, plugin, mailbox, database, website, cron job, service, or account. If the activity causes server instability, downtime, reputation damage, excessive support burden, or risk to other customers, the account may be suspended or terminated.

Email Forwarders and Catch-All Mailboxes

Catch-all email accounts and external email forwarders can create spam, bounce, reputation, and deliverability problems. Customers may not configure mail services in a way that causes excessive spam forwarding, backscatter, mail loops, rejected mail, blacklisting, or abuse complaints.

Buzix, Inc. may restrict, disable, or remove catch-all addresses, external forwarders, autoresponders, mailing lists, or mail routing configurations that create abuse, excessive load, reputation damage, or mail delivery problems. Customers should only create mailboxes, aliases, and forwarders that are actually needed and responsibly maintained.

Compromised Accounts, Scripts, and Websites

If Buzix, Inc. determines that an account, website, script, mailbox, password, database, CMS, plugin, theme, or other component has been compromised or is likely compromised, Buzix, Inc. may suspend, disable, quarantine, rename, remove, or restrict the affected component or account.

Customers are responsible for cleaning compromised accounts, updating software, removing malicious files, changing passwords, reviewing users, securing scripts, and taking reasonable steps to prevent recurrence. Buzix, Inc. may assist as a courtesy when practical, but Buzix, Inc. is not responsible for website repair, malware cleanup, software updates, lost data, SEO damage, lost revenue, business interruption, or other consequences of a compromised account.

Investigations and Cooperation

Buzix, Inc. may investigate suspected abuse using logs, server data, mail records, firewall records, reports from third parties, customer communications, upstream provider notices, and other available information. Customers agree to cooperate with abuse investigations and provide accurate, timely information when requested.

Failure to cooperate, repeated recurrence of the same abuse issue, refusal to correct customer-side causes, or continued risk to Buzix systems or other customers may result in continued suspension, service restriction, or termination.

Security Events and Emergency Actions

Buzix, Inc. may take emergency action when necessary to protect servers, customers, networks, upstream providers, or third parties. Emergency action may include blocking ports, disabling services, suspending accounts, restricting access, changing configurations, applying patches, isolating affected systems, or taking other reasonable protective steps.

Emergency security actions may occur without advance notice. Buzix, Inc. will make reasonable efforts to restore normal service when the risk has been addressed, but Buzix, Inc. does not guarantee uninterrupted access, uninterrupted email delivery, uninterrupted control panel access, or continuous availability of any specific service.

Enforcement

Buzix, Inc. may enforce this Abuse Policy at its sole discretion. Enforcement actions may include, but are not limited to:

• Warning the customer.
• Requesting corrective action.
• Blocking one or more IP addresses.
• Changing, disabling, or restricting passwords or logins.
• Suspending mail sending, mail receiving, SMTP, POP3, IMAP, FTP, cPanel, webmail, or other access.
• Disabling scripts, plugins, websites, databases, cron jobs, or other resources.
• Suspending part or all of a hosting account.
• Terminating service.
• Reporting abuse to upstream providers, registrars, law enforcement, or affected third parties when appropriate.
• Preserving logs, files, messages, or other evidence related to suspected abuse.

Buzix, Inc. is not liable for damages, losses, claims, lost profits, lost revenue, lost bids, business interruption, loss of goodwill, loss of data, email delay, email rejection, search engine ranking changes, third-party penalties, or other consequences arising from enforcement of this policy, security restrictions, firewall blocks, abuse investigations, account suspensions, terminations, or customer-side configuration problems.

No Waiver

Buzix, Inc.'s failure to enforce any provision of this Abuse Policy in one instance does not waive its right to enforce the same or any other provision in the future. Any courtesy assistance, temporary restoration, repeated unblock, or delayed enforcement does not create an obligation to continue providing the same assistance or access in the future.

Policy Revisions

Buzix, Inc. may update this Abuse Policy from time to time. The version posted on the Buzix website or within the Buzix customer portal is the current version unless otherwise stated. Continued use of Buzix services after a policy update constitutes acceptance of the updated policy.

Governing Law and Venue

Disputes relating to this policy are governed by the Governing Law and Venue provisions of the Buzix, Inc. Agreement and Terms of Service.