Billing Department Contact Information:
For questions about invoices or your billing account, please open a Support ticket directed to the Billing Department.
Your account is due monthly, quarterly or annually depending on the hosting plan you have chosen. An invoice for your next billing period will be generated and sent via email, approximately two weeks prior to the due date.
Payment by PayPal:
Buzix accepts payments by credit card through our online payments portal via the Authorize.net gateway. Any hosting account initially setup with a credit card or paid with a credit card is automatically setup for a recurring credit card payment. You may log in and update your credit card at any time through your MyBuzix account portal. Your credit card information is not stored on our servers
If you have questions regarding your credit card billing, please contact us prior to submitting a dispute to your credit card company.
Other payment methods:
Buzix accepts payments only via credit card or PayPal.
All funds must be payable in US dollars.
Payments are due by 11:59 pm EST on the date of the invoice. We allow a five day grace period for your payment to be received.
Accounts not paid by 11:59 pm EST on the 5th day after the invoice due date will be assessed a $10.00 late fee.*
Accounts not paid by 11:59 pm EST on the 10th day after the invoice due date will be suspended.
Accounts not paid by 11:59 pm EST on the last Friday of any month will be terminated.
*Late payments on suspended accounts will be verified before we reactivate an account.
Late payment fee: $10.00
Re-Activation Fee: $25.00
Credit Card Charge-backs: $25.00
Should you initiate a charge-back, Buzix will immediately suspend all services for your account and the charge-back fee and/or the NSF fee will be added to your account.
NOTE: Customers who have initiated any combination of 3 charge-backs or NSF fee assessments within a 12 month period will no longer have the option of payment by Credit Card or Check.
We will only accept billing disputes in writing. We will gladly address any discrepancies in your billing your account, as quickly as possible. Please submit a full description of your dispute to our support desk directed to the billing department. Our goal will be to research the disputed item(s) and to respond to your inquiry within 10 business days. Any charges incurred during this resolution process, are your responsibility.
An account suspension affects every aspect of your hosting. You will not be able to log in to or access cPanel, Email, FTP, or any files or programs running within your web hosting space. Your website will not display. When payments are brought current, we will restore service.
If your account is terminated, it is permanently canceled. You must not only delete the site from cpanel, but you must also submit a support ticket explaining what sites are terminated by you in cpanel. This means removal of all web space files that are associated with your hosting account. This process cannot be reversed. Termination of your account does not excuse any pre-existing payment obligations under your hosting agreement. Should you wish to resume business with us, amounts owed must be paid prior to establishing a new account.
**Buzix, Inc. is not liable for loss of profits, projected profits, expenditures, investments, leases or commitments in connection with your business, nor for the loss of any other monetary or non-monetary benefits or profits, resulting from the termination of an account.
Changing or Ending Your Hosting Plan
The plan you choose is effective until the end of the monthly, quarterly or annual billing cycle for which you have paid. If you would like to change your hosting plan, you should do so at the end of the billing cycle. ** No refunds or carryover credit will be issued should you decide to change or cancel your hosting plan prior to the end of your billing cycle.
Within the first 30 days of service:
Accounts in good standing canceled within the first thirty (30) days of service, will receive a full refund of all account fees, minus any set-up fees. No refund will be given if the account has been suspended or terminated, or under review for suspension or termination, for violations of our Acceptable Usage Policy or our Terms and Conditions.
Refunds will be credited only to the account in which the charges were originally processed.
After first 30 days of service:
There are no refunds after 30 days. You are required to login to your MyBuzix account and submit your cancellation or send written notice of your intent to cancel the account to our Billing Department before the 15th day of the final month of your service. Cancellation of service requires that you are paid in full up to that time. Cancellation requests will be immediately referred for collection if the account is not paid in full, and if no agreement has been made to satisfy your financial commitment.
Accounts not paid in full within 30 days after the termination of services will be subject to our collections process. In attempting to collect your debt, any information we have will be presented to the Collections Agent if no satisfactory payment arrangement is in place. Delinquent accounts which are presented for collections may affect your credit rating.
Your Customer Information
At times it may be necessary for Buzix to contact you. All Buzix accounts are required to have a contact person registered with us, even if the domain is owned by a company or organization. For security reasons if no contact person is assigned, the account will be suspended until contact information is provided.
Your Customer Contact information may be updated by opening a support desk ticket directed to the Billing Department and supplying the updated contact name, current phone number and email address
If your account contact information is not correct or needs to be changed, it may delay or prohibit your ability to receive security or server notices or billing statements. It is solely your responsibility to keep all personal and billing information current. Buzix is not responsible for actions taken as a result of a customer’s failure to respond to notices. We recommend you have a valid email address in the control panel for each site you manage.
Webmasters, Designers and Additional Contacts
Indirect customers such as webmasters, designers and third-party assistants must have written authorization provided to us by the contact person listed on the account prior to contacting us. To add an authorized contact(s) please login to your account and add under “Contacts/Sub-Accounts.”